Aftersales Service & Parts Advisor - Thunder Road Cwmbran
POSTED: 04/03/2024
Aftersales Service & Parts Advisor - Thunder Road Cwmbran
We currently have an opportunity for someone to join our Cwmbran team and work between our service and Parts Departments. Taking service bookings, Advising customers on their servicing and repair requirements. and progressing bikes through the workshop from handover to collection, keeping customers informed at all stages.
Also advising customers about our wide range of Genuine and Aftermarket spare parts and accessories.
Main duties include:
- Greeting all customers and probing their individual requirements (Parts & Service).
- Booking customer bikes in for service, repairs and MOT's.
- Advising customers on servicing and repair of their motorcycles.
- Advising customers on accessory fitment for their motorcycles.
- Presenting spares and accessories that best meet the customers’ needs.
- Stock control.
- Taking payments from customers.
- Answering telephone enquiries.
- Identifying additional sales opportunities.
- Maintaining customer care and contact at all times.
Other duties:
- Presenting merchandise to highest standards.
- Housekeeping and general cleaning of your work area.
Ideal candidate must:
- Have great a knowledge of motorcycle parts and motorcycling in general.
- Have knowledge of motorcycle accessories and their key features/functions.
- Be able to ‘multi-task’.
- Have great customer service skills and a proactive work ethic.
- Be computer literate.
- Be well presented and enthusiastic.
- Be professional, honest, punctual and reliable.
Candidates should have previous retail sales experience, computer literacy together with customer service and team working skills.
You will be passionate about motorbikes, however a positive attitude, the ability to work well within a team, along with a strong work ethic is more important than qualifications.
This is a full time position of 40 hours per week.
If you believe you have the required skills and experience for this position, please send your CV and covering letter to – SteveH@thunderroad.co.uk
Thunder Road Motorcycles Ltd (FCA Number 584111), is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Thunder Road Motorcycles Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.
Part of Completely Motoring Ltd (FCA Number 676043),
We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.
